Welcome to Overnight Desert Safaris LLC, By booking a tour with us, you agree to the following Terms & Conditions, which are designed to ensure a safe, enjoyable, and transparent experience for all our guests.

Booking & Payment Policy

• Booking Confirmation – Once your booking is confirmed, you will receive a confirmation email or WhatsApp message with all necessary details. Please ensure your information is accurate.
• Payment Methods – We accept cash on pick-up, bank transfers, and debit/credit card payments (Visa, MasterCard, PayPal, etc.). Online payments are processed securely through third-party payment gateways.
• Pricing – All prices are per person unless stated otherwise. Prices may change due to factors like fuel cost fluctuations, government taxes, or seasonal demand.

Cancellation & Refund Policy

• 100% Refund – Cancel at least 24 hours before your scheduled tour.
• 50% Refund – Cancel less than 24 hours before your tour.
• No Refund – Cancellations made within 6 hours of the tour or no-shows are non-refundable.
• If we cancel your tour due to weather, safety concerns, or operational issues, you will receive a full refund or a free reschedule.
• Read our Full Cancellation Policy for more details.

Rescheduling & Modifications

• You may reschedule your tour free of charge up to 12 hours before departure, subject to availability.
• If you need to change your tour type or upgrade your package, please notify us in advance and pay any applicable price difference.

No-Show Policy

• If you fail to show up for your booked tour without prior notice, no refund will be issued.
• Rescheduling for no-shows will only be considered in exceptional circumstances at management’s discretion.

Guest Responsibilities & Safety Guidelines

• All guests must follow safety instructions provided by our guides and drivers.
• Dune bashing, quad biking, and dune buggy rides involve risks; guests participate at their own risk.
• Pregnant women, individuals with heart conditions, back problems, or serious medical conditions are advised not to participate in dune bashing and other extreme activities.
• Guests must wear appropriate clothing and footwear for desert activities (lightweight clothes for the day, warm layers for the night, and closed-toe shoes for adventure activities).
• Alcohol consumption before or during adventure activities is strictly prohibited.
• Any damage to our property, vehicles, or equipment due to negligence will be charged to the guest.

Insurance & Liability Disclaimer

• We provides fully insured and licensed vehicles for all desert safari activities.
• We highly recommend that all guests have personal travel insurance to cover unexpected incidents such as injury, illness, or loss of personal belongings.
• We are not responsible for:
  • Injuries or accidents during adventure activities.
  • Loss, damage, or theft of personal belongings.
  • Delays due to traffic, weather, or other unforeseen circumstances.
• Participation in activities like dune bashing, quad biking, sandboarding, and camel riding is voluntary, and guests assume full responsibility for any risks involved.

Child Policy

• Children under 3 years can join for free but must sit on a parent’s lap in the vehicle.
• Children aged 3-10 years qualify for discounted rates (where applicable).
• Parents/guardians are fully responsible for supervising their children at all times.

Force Majeure (Unforeseen Circumstances)

We are not responsible for cancellations or schedule changes due to:

• Extreme weather conditions (e.g., sandstorms, heavy rain).
• Government restrictions, curfews, or regulatory changes.
• Unforeseen operational issues such as vehicle breakdowns or staff shortages.

In such cases, we will provide a full refund or reschedule the tour at no extra cost.

Photography & Media Use

• Some images used on this website may be AI-generated and are for illustration purposes only. If you wish to see real photos of our tours or services, please contact us before making a booking.
• We may take photos and videos during the tour for marketing and promotional purposes.
• If you do not wish to be photographed, please inform our team before the tour begins.
• Guests are allowed to take personal photos and videos, but commercial photography or drone use requires prior approval.

Alcohol & Smoking Policy

• Alcoholic beverages are not included in the safari packages but may be available for purchase at the camp.
• Smoking is permitted only in designated areas, such as the sheesha lounge.
• Illegal substances are strictly prohibited, and any guest found violating this rule will be reported to authorities.

Privacy & Data Protection

• We collect basic guest information (name, contact details, and payment info) to process bookings and improve services.
• Personal data is never shared or sold to third parties.
• Read our Privacy Policy for more details on how we protect your information.

Special Considerations

• Religious Holidays: During Ramadan and Islamic holidays, entertainment options such as belly dancing may not be available.
• Special Events: Additional terms and pricing may apply to tours during peak seasons or occasions like New Year’s Eve.

Travel Documents

• Guests are responsible for ensuring they carry valid travel documents, visas, and identification as required.
• Failure to provide necessary documents may result in denied participation without a refund.

Website Usage & Content Ownership

• All content on our website (images, text, tour descriptions, pricing) is owned by Overnight Desert Safaris Dubai.
• Unauthorized use, reproduction, or copying of our content is strictly prohibited.

Complaints & Disputes

• If you have a complaint about your experience, please contact us within 24 hours of your tour so we can resolve the issue.
• Any disputes will be handled in accordance with UAE laws.

Contact Us

For any inquiries regarding our Terms & Conditions, bookings, or policies, please reach out to us:
📩 Email: [email protected]
🌍 Website: www.overnightdesertsafaris.com